FIVE-DAY TRAINING PROGRAMME 五天課表
CQI & IRCA CERTIFIED QMS ISO 9001:2015 & IATF 16949:2016 LEAD AUDITOR COURSE
(CQI & IRCA PR328 COURSE SPECIFICATION) (Course ID:1725)
Learning Objectives 學習目標
On completion, successful students will have the knowledge and skills to:
成功完成本課程之學員將具備以下知識與技巧。
Knowledge知識
- Explain the purpose of a quality management system, of quality management systems standards, of management system audit, of third party certification and the business benefits of improved performance of the quality management system (see 2.1-PR352 Course Specification).
解釋建立一個汽車業供應鏈品質管理系統的目地,標準的要求,管理系統的稽核,第三者驗證與改進汽車業供應鏈品質管理系統對企業所產生的利益。
- Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up a quality management system audit in accordance with ISO 19011, and ISO/IEC 17021, as applicable (see 2.2- PR352 Course Specification).
解釋該如何依據ISO 19011與ISO/IEC 17021來扮演好稽核員在規劃,執行,報告與跟催一個汽車業供應鏈品質管理系統時的責任與角色。
Skills技巧
- Plan, conduct, report and follow-up an audit of a quality management system to establish conformity (or otherwise) with ISO 9001/IATF16949 and in accordance with ISO 19011, and ISO/IEC 17021, as applicable (see 2.3- PR328 Course Specification).
該如何規劃,執行,報告與跟催一個汽車業供應鏈品質管理系統的稽核,以符合ISO 9001與IATF 16949,ISO 19011與ISO/IEC 17021的要求。
Notes for Candidates 學員注意
- A core requirement for our approval by the IRCA, is the need for candidates to participate in the whole five-day training programme comprising at least 40 hours of lecture, workshop & study presentations. The Course criteria are in accordance with PR352 Course Specification.
本課程由IRCA核准,所有學員必須全程參與本課程40小時,其中包括:老師講課,分組討論與個別學員學習發表.本課程準則依據PR328課程規範而定。 - Candidates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning & reasoning skills at all times. Each delegate shall be required to participate actively in workshops, case studies and auditor role-playing or actual system audit situations as part of the structured class activities. At least 50% of the course time shall be used for such activities.
每個學員在課堂上要展現他們各自的能力,如同一位期待的稽核員,對講師提出他們的問題與合理的稽核技巧,每位學員應被要求參與分組討論,個案研討與稽核角色扮演,或系統稽核實況活動.這些活動應至少佔課程時間之50%。 - To ensure an effective & efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training time-table. Use of mobile phones, pagers, etc which could disrupt the course is forbidden during the course.
為了確保訓練的效果與效率,課表本身是依據教科書章節而進行,而學員使用手機與傳呼器等用品會干擾課程進行,所以一律禁止。 - Pre-requisite:
Students are expected to have knowledge of the following quality management principles and concepts:
課前準備: 期望學員事先準備以下知識:- Automotive Management systems汽車管理系統:
- The Plan, Do, Check, Act (PDCA) cycle
計畫,執行,檢查,矯正(PDCA)管理循環。 - Defines the scope of the quality management system requirements for the design and development, production and, when relevant, assembly, installation, and services of automotive-related products, including products with embedded software, throughout the automotive supply chain.
本汽車業品質管理系統定義了車用產品(包含具有崁入式軟體的產品)的設計開發,生產及組裝,安裝,及服務的整個汽車的供應鏈。 - The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continuous improvement.
管理系統的核心工具與最高管理責任的互動,政策,目標,規劃,執行,量測,審查與持續改進。
- The Plan, Do, Check, Act (PDCA) cycle
- Automotive Quality management 汽車品質管理 :
- The fundamental concepts and the seven quality management principles (see ISO 9000):
提供持續改善,強調缺點預防與降低供應鏈的變異與浪費品質管理的基本概念與7原則(見ISO 9000):- Customer focus顧客為重
- Leadership領導力
- Engagement of people全員參與
- Process approach過程導向
- Improvement改進
- Evidence-based decision making以證據為基礎之決策制定
- Relationship management.關係管理
- The relationship between quality management and customer satisfaction.
品質管理與顧客滿意之間的關係。 - Provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.
提供持續改進,強調缺點預防與減少變異,與供應鏈浪費。
- The fundamental concepts and the seven quality management principles (see ISO 9000):
- ISO 9001 & IATF16949
- The IATF16949 along with applicable automotive customer-specific requirements, ISO 9001:2015 requirements, and ISO 9000:2015 defines the fundamental quality management system requirements for automotive production and relevant service parts organizations.
IATF16949與汽車業的顧客特殊需求,ISO 9001:2015需求,ISO 9000:2015結合,定義汽車業生產零件與服務零件組織之頻質管理系統的基礎。 - Knowledge of the requirements of ISO 9001 & IATF16949 and the commonly used quality management terms and definitions, as given in IATF16949, which may be gained by completing an IRCA Certified QMS Foundation Training course or equivalent.
ISO 9001與 IATF 16949要求之知識,與被一般使用品質管理的名詞與定義,往往在IATF16949裡被定義,可由IRCA認可的QMS基礎訓練課程中學得。
- The IATF16949 along with applicable automotive customer-specific requirements, ISO 9001:2015 requirements, and ISO 9000:2015 defines the fundamental quality management system requirements for automotive production and relevant service parts organizations.
- Automotive Management systems汽車管理系統:
- Candidates will be assessed continuously by our tutors over the five days & must pass this assessment before the candidate is allowed to sit for the written examination. Poor time keeping during the course shall be taken into account during the continuous assessment.
在五天課程中每個學員將被講師所評估,合格者才能參加筆試.在課程中時間掌握不佳者,也應列入評估範圍內。 - Candidates who pass both the practical & written part of the course are considered to have satisfied the training requirements for the IRCA.
學員通過實際演練與筆試者,才能被考慮滿足了IRCA的訓練要求。 - The second part of the assessment involves a closed book written examination of two hours. The pass mark is 63. Only a copy of ISO 9001 & IATF16949 and a bilingual dictionary are the only items permitted for reference.
第二部分的評估,就是二小時的關書筆試,只有ISO 9001與 IATF 16949標準與字典允許考時參考。 - To apply as Registered Auditor/Lead Auditor/Senior Auditor under the IRCA Scheme, appropriate practical audits must be carried out. This will be explained in Chapter 8 during the course.
要申請IRCA登錄的評審/主導評審/首席評審,應執行適當的現地稽核,這將於課堂中第八章解釋。 - The standard requirements are used solely for the purpose of this training. Participants shall destroy the standard, shall not make any copies after the training, to ensure that there is no copyright infringement.
此標準僅能供本課程訓練之用,學員應於課後銷毀此標準,不能影印,以確保不違反版權。
DAY 1（0830 – 1800 Hours）
| TIME | SUBJECT |
| 0830 – 0900 | Ice-Breaker (學員彼此認識)
|
| 0900 – 0930 | Course Introduction (課程簡介)
|
| 0930 – 1015 | Exercise 1: Risk-Based Thinking Scenario (練習一: ”以風險為基礎的思維”情境演練)
|
| 1015 – 1030 | Tea Break (休息) |
| 1030 – 1230 | Chapter 1: The IATF 16949 QMS Model (課本第一章: IATF 16949品質管理系統模式)
|
| 1230 – 1330 | Lunch (午餐) |
| 1330 – 1430 | Chapter 2: Auditing the IATF 16949 Requirements (課本第二章: IATF 16949 之要求)
|
| 1430 – 1530 | Exercise 2: Audit Planning (練習二:稽核規劃)
|
| 1530– 1545 | Tea Break (休息) |
| 1545 – 1800 | Exercise 2: Audit Planning (Continued) (練習二:稽核規劃 -繼續)
|
| 1800 | End of Day 1 Training (第一天訓練結束) |
| Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work Activities).
Note 2: Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small breaks (5~10 mins) in between sessions to meet part of the AL learning objectives. Note 3: The tutors in-charge shall at their discretion assign homework during the course (e.g. revision of ISO Standard / specific assignment by tutor), homework that assigned shall be discussed in recapitulation to fulfil an effective learning cycle. |
|
DAY 2（0830 – 1800 Hours）
| TIME | SUBJECT |
| 0830 – 0900 | Daily Course Recapitulation & Students Feedback (每天課程複習與學員回饋)
|
| 0900 – 1015 | Chapter 3: Documentation of IATF QMS (課本第三章: IATF 16949品質管理系統 之文件化)
|
| 1015 – 1030 | Tea Break (休息) |
| 1030 – 1230 | Exercise 3: Documented Information Review Role Play (Stage 1 Audit)
(練習三:審查文件化資訊之角色扮演-第一階段稽核)
|
| 1230 – 1330 | Lunch (午餐) |
| 1330 – 1515 | Exercise 3: Documented Information Review Role Play (Stage 1 Audit) (Continue)
(練習三:審查文件化資訊之角色扮演-第一階段稽核-繼續)
|
| 1515 – 1530 | Tea Break (休息) |
| 1530 – 1800 | Exercise 3: Documented Information Review Role Play (Stage 1 Audit) (Continue)
(練習三:審查文件化資訊之角色扮演-第一階段稽核-繼續)
|
| 1800 | End of Day 2 Training (第二天訓練結束) |
| Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work Activities).
Note 2: Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small breaks (5~10 mins) in between sessions to meet part of the AL learning objectives. Note 3: The tutors in-charge shall at their discretion assign homework during the course (e.g. revision of ISO Standard / specific assignment by tutor), homework that assigned shall be discussed in recapitulation to fulfil an effective learning cycle. |
|
DAY 3（0830 – 1800 Hours）
| TIME | SUBJECT |
| 0830 – 0900 | Daily Course Recapitulation & Students Feedback (每天課程複習與學員回饋)
|
| 0900 – 1015 | Chapter 4: Planning & Conducting The IATF QMS Audit – The Responsibilities & Activities
(課本第四章: 規劃與執行IATF 品質管理系統 之稽核-責任與活動
|
| 1015 – 1030 | Tea Break (休息) |
| 1030 – 1230 | Chapter 4: Planning & Conducting The IATF QMS Audit – The Responsibilities & Activities (Continued) (課本第四章: 規劃與執行IATF 品質管理系統 之稽核-責任與活動-繼續
|
| 1230 – 1330 | Lunch (午餐) |
| 1330 – 1430 | Chapter 5: Audit Checklist (課本第五章:稽核查檢表)
|
| 1430 – 1515 | Exercise 4: Audit Checklist Preparation (練習四: 準備稽核查檢表)
|
| 1515 – 1530 | Tea Break (休息) |
| 1530 – 1800 | Exercise 4: Audit Checklist Preparation (Continued) (練習四: 準備稽核查檢表-繼續)
|
| 1800 | End of Day 3 Training (第三天訓練結束) |
| Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work Activities).
Note 2: Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small breaks (5~10 mins) in between sessions to meet part of the AL learning objectives. Note 3: The tutors in-charge shall at their discretion assign homework during the course (e.g. revision of ISO Standard / specific assignment by tutor), homework that assigned shall be discussed in recapitulation to fulfil an effective learning cycle. |
|
DAY 4（0830 – 1800 Hours）
| TIME | SUBJECT |
| 0830 – 0900 | Daily Course Recapitulation & Students Feedback (每天課程複習與學員回饋)
|
| 0900 – 1015 | Chapter 6: Corrective Action Request and Audit Reporting
(課本第六章: 稽核發現與矯正措施通知單)
|
| 1015 – 1030 | Tea Break (休息) |
| 1030 – 1230 | Exercise 5: Audit Findings and Corrective Action Request
(練習五: 稽核發現與矯正措施通知單)
|
| 1230 – 1330 | Lunch (午餐) |
| 1330 – 1515 | Exercise 5: Audit Findings and Corrective Action Request
(練習五: 稽核發現與矯正措施通知單)
|
| 1515 – 1530 | Tea Break (休息) |
| 1530 – 1700 | Exercise 5: Audit Findings and Corrective Action Request (Continued)
(練習五: 稽核發現與矯正措施通知單–繼續)
|
| 1700 – 1800 | Chapter 7: Automotive Certification Scheme For IATF 16949
|
| 1800 | End of Day 4 Training (第四天訓練結束) |
| Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work Activities).
Note 2: Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small breaks (5~10 mins) in between sessions to meet part of the AL learning objectives. Note 3: The tutors in-charge shall at their discretion assign homework during the course (e.g. revision of ISO Standard / specific assignment by tutor), homework that assigned shall be discussed in recapitulation to fulfil an effective learning cycle. |
|
DAY 5（0830 – 1800 Hours）
| TIME | SUBJECT |
| 0830 – 0900 | Daily Course Recapitulation & Students Feedback (每天課程複習與學員回饋)
|
| 0900 – 1015 | Exercise 6: Conduct of Audit & Audit Reporting Role Plays
(練習六: 執行稽核與稽核報告之角色扮演)
|
| 1015 – 1030 | Tea Break (休息) |
| 1030 – 1230 | Exercise 6: Conduct of Audit & Audit Reporting Role Plays (Continued)
(練習六: 執行稽核與稽核報告之角色扮演-繼續)
|
| 1230 – 1330 | Lunch (午餐) |
| 1330 – 1500 | Exercise 6: Conduct of Audit & Audit Reporting Role Plays (Continued)
(練習六: 執行稽核與稽核報告之角色扮演-繼續)
|
| 1500 – 1530 | Chapter8: IRCA Auditor Certification Scheme (課本第八章: IRCA 稽核員/評審員 登錄計畫) |
| 1530 – 1545 | Tea Break (休息) |
| 1545 – 1600 | Course Summary & Preparation for Examination (課程摘要與準備考試)
|
| 1600 – 1800 | Written Examination (筆試) |
| 1800 | End of Training (第五天訓練結束) |
| Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work Activities).
Note 2: Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small breaks (5~10 mins) in between sessions to meet part of the AL learning objectives. Note 3: The tutors in-charge shall at their discretion assign homework during the course (e.g. revision of ISO Standard / specific assignment by tutor), homework that assigned shall be discussed in recapitulation to fulfil an effective learning cycle. |
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