ISO9001主導評審員5天課表

FIVE-DAY TRAINING PROGRAMME 五天訓練課表

CQI and IRCA Certified QMS ISO 9001:2026 Lead Auditor Course 主導評審員課程                                                   CQI and IRCA PR381 Course Specification 課程規範
CQI and IRCA Reg. No. XXXXX

 

Learning Objectives 學習目標

On completion, successful students will have the knowledge and skills to

成功完成本課程之學員將具備以下知識與技巧

 

Knowledge知識

• Explain the purpose of a quality management system, of quality management systems standards, of management system audit, of third party certification and the business benefits of improved performance of the quality management system (see 2.1-PR381 Course Specification).

解釋建立一個汽車業供應鏈品質管理系統的目地,標準的要求,管理系統的稽核,第三者驗證與改進品質管理系統對企業所產生的利益.

• Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up a quality management system audit in accordance with ISO 19011, and ISO/IEC 17021, as applicable (see 2.2- PR381 Course Specification).

解釋該如何依據ISO 19011與ISO/IEC 17021來扮演好稽核員在規劃,執行,報告與跟催一個汽車業供應鏈品質管理系統時的責任與角色.

 

Skills技巧

• Plan, conduct, report and follow-up an audit of a quality management system to establish conformity (or otherwise) with ISO 9001/IATF16949 and in accordance with ISO 19011, and ISO/IEC 17021, as applicable (see 2.3- PR381 Course Specification).

該如何規劃,執行,報告與跟催一個汽車業供應鏈品質管理系統的稽核,以符合ISO 9001與IATF 16949,ISO 19011與ISO/IEC 17021的要求.

 

Notes for Candidates 學員注意

 

1. A core requirement for our approval by the IRCA, is the need for candidates to participate in the whole five-day training programme comprising at least 40 hours of lecture, workshop & study presentations. The Course criteria are in accordance with PR381 Course Specification.

本課程由IRCA核准,所有學員必須全程參與本課程40小時,其中包括:老師講課,分組討論與個別學員學習發表.本課程準則依據PR328課程規範而定.

 

2. Candidates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning & reasoning skills at all times. Each delegate shall be required to participate actively in workshops, case studies and auditor role-playing or actual system audit situations as part of the structured class activities.  At least 50% of the course time shall be used for such activities.

每個學員在課堂上要展現他們各自的能力,如同一位期待的稽核員,對講師提出他們的問題與合理的稽核技巧,每位學員應被要求參與分組討論,個案研討與稽核角色扮演,或系統稽核實況活動.這些活動應至少佔課程時間之50%.

 

3. To ensure an effective & efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training time-table. Use of mobile phones, pagers, etc which could disrupt the course is forbidden during the course.

為了確保訓練的效果與效率,課表本身是依據教科書章節而進行,而學員使用手機與傳呼器等用品會干擾課程進行,所以一律禁止.

4. Pre-requisite:
   Students are expected to have knowledge of the following quality management principles and concepts:

課前準備: 期望學員事先準備以下知識:

 

1. a) Management systems 管理系統:

• The Plan, Do, Check, Act (PDCA) cycle

計畫,執行,檢查,矯正(PDCA)管理循環

• The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continuous improvement.

管理系統的核心工具與最高管理責任的互動,政策,目標,規劃,執行,量測,審查與持續改進.

 

1. b) Quality management 品質管理 :

• The fundamental concepts and the seven quality management principles (see ISO 9000):

– Customer focus

– Leadership

– Engagement of people

– Process approach

– Improvement

– Evidence-based decision making

– Relationship management.

提供持續改善,強調缺點預防與降低供應鏈的變異與浪費品質管理的基本概念與7原則(見ISO 9000):

-顧客為重

-領導力

-全員參與

-過程導向

-改進

-以證據為基礎之決策制定

-關係管理

 

• The relationship between quality management and customer satisfaction.

品質管理與顧客滿意之間的關係.

Provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.

 

• Provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.

提供持續改進,強調缺點預防與減少變異,與供應鏈浪費.

 

1. c) ISO 9001

• Knowledge of the requirements of ISO 9001 and the commonly used quality management terms and definitions, which may be gained by completing a CQI and IRCA Certified QMS Foundation Training course or equivalent.

ISO 9001要求之知識,與被一般使用品質管理的名詞與定義,往往在可由CQI與IRCA認可的QMS基礎訓練課程中學得.

 

5. Candidates will be assessed continuously by our tutors over the five days & must pass this assessment before the candidate is allowed to sit for the written examination. Poor time keeping during the course shall be taken into account during the continuous assessment.

在五天課程中每個學員將被講師所評估,合格者才能參加筆試.在課程中時間掌握不佳者,也應列入評估範圍內.

 

6. Candidates who pass both the practical & written part of the course are considered to have satisfied the training requirements for the IRCA.

學員通過實際演練與筆試者,才能被考慮滿足了IRCA的訓練要求.

 

7. The second part of the assessment involves a closed book written examination of two hours. The pass mark is 63. Only a copy of ISO 9001 and a bilingual dictionary are the only items permitted for reference.

第二部分的評估,就是二小時的關書筆試,只有ISO 9001標準與字典允許考時參考.

 

8. To apply as Registered Auditor/Lead Auditor/Senior Auditor under the IRCA Scheme, appropriate practical audits must be carried out. This will be explained in Chapter 8 during the course.

要申請IRCA登錄的評審/主導評審/首席評審,應執行適當的現地稽核,這將於課堂中第八章解釋.

 

9. The standard requirements are used solely for the purpose of this training. Participants shall destroy the standard, shall not make any copies after the training, to ensure that there is no copyright infringement.

此標準僅能供本課程訓練之用,學員應於課後銷毀此標準,不能影印,以確保不違反版權.

 

10. Candidates have right to make a complaint or appeal against their examination result.
11. On-Site Exam (Paper based Examination) or EasyLMS (Online Examination)- IQCS shall conduct an independent review of the candidate’s examination upon the complaint or appeal. In cases where candidate is not satisfied with the outcome of the IQCS’ appeal process, they can appeal to the CQI and IRCA.
12. CQI and IRCA SARAS online examination- candidate may appeal to the CQI and IRCA accordance to CQI and IRCA Online Exams Appeals Policy (Ref: CQI and IRCA-SARAS-2-Delegates).

考生有權對其考試成績提出申訴或申訴。

1. 現場考試（紙本考試）或 EasyLMS（線上考試）- IQCS 應在申請人提出申訴或申訴後，對其考試進行獨立審查。若考生對 IQCS 申訴結果不滿意，可向 CQI 及 IRCA 提出申訴。
2. CQI 與 IRCA SARAS 線上考試——考生可依據 CQI 及 IRCA 線上考試申訴政策（參考：CQI 及 IRCA-SARAS-2-Delegates）向 CQI 及 IRCA 提出申訴。

 

DAY 1              0830 – 1800 Hours

TIME	SUBJECT  課程內容
0830 – 0900	«     Ice-Breaker  講師與學員自我介紹 –        Introduction between delegates –        Tutors use outputs from the ICE BREAKER session to determine where to place emphasis as the course unfolds
0900 – 0930	«     Course Introduction 課程介紹 –        IRCA introduction    –        Notes for delegates –        Course objectives
0930 – 1045	«     Exercise 1: Quiz  練習1 –        Team formation by Tutor-in-charge –        Appointment of Team Leader –        Team Discussion –        Document results of team discussion using flip charts/whiteboard/LCD –        Open Discussion –        Tutor-in-charge summarized accordingly
1045 – 1100	«     Tea Break 早茶
1100 – 1300	«     Chapter 1: Auditing the ISO 9001 Requirements 第1章: 稽核 ISO 9001要求 Approach: Tutor Led Discussion
1300 – 1400	«     Lunch  午餐
1400 – 1530	«     Chapter 2: Principle of Quality Management and Other Basic Quality Concepts Approach: AL Based Presentation 第2章:  品質管理原則與其他基本品質觀念
1530 – 1630	«     Exercise 2: Audit Planning  練習2 :  稽核規劃 –        Team formation by Tutor-in-charge –        Appointment of Team Leader –        Team Discussion
1630– 1645	«     Tea Break  午茶
1645 – 1800	«     Exercise 2: Audit Planning (Continued)  練習2 : 稽核規劃 –        Document results of team discussion using flip charts/whiteboard/LCD –        Presentation by each group’s Team Leader (group members shall support presentation, where necessary) –        Tutor-in-charge summarized accordingly
1800	«     End of Day 1 Training  第一天訓練結束

 

 

DAY 2              0830 – 1800 Hours

TIME	SUBJECT  課程內容
0830 – 0900	«     Daily Course Recapitulation & Students Feedback  每日課程複習與學員回饋 –        Recapitulation of previous day training program against training objectives –        Students feedback for continual improvement on training approach
0900 – 1015	«     Chapter 3: QMS Documented Information第3章: 品質管理系統之文件化資訊        Approach: AL Based Presentation
1015 – 1030	«     Tea Break 早茶
1030 – 1230	«     Exercise 3: Documented Information Review Role Play (Stage 1 Audit) 練習3 : 文件化資訊之審查角色扮演 (第一階段稽核) –        Team formation by Tutor-in-charge –        Appointment of Team Leader –        Team Discussion
1230 – 1330	«     Lunch  午餐
1330 – 1515	«     Exercise 3: Documented Information Review Role Play (Stage 1 Audit) (Continue) 練習3 : 文件化資訊之審查角色扮演 (第一階段稽核) –        Team Discussion
1515 – 1530	«     Tea Break  午茶
1530 – 1800	«     Exercise 3: Documented Information Review Role Play (Stage 1 Audit) (Continue) 練習3 : 文件化資訊之審查角色扮演 (第一階段稽核) –        Document results of team discussion using flip charts/whiteboard/LCD –        Presentation by each group’s Team Leader (group members shall support presentation, where necessary) –        Tutor-in-charge summarized accordingly
1800	«     End of Day 2 Training 第二天訓練結束

 

 

DAY 3              0830 – 1800 Hours

TIME	SUBJECT  課程內容
0830 – 0900	«     Daily Course Recapitulation & Students Feedback  每日課程複習與學員回饋 –        Recapitulation of previous day training program against training objectives –        Students feedback for continual improvement on training approach
0845 – 1015	«     Chapter 4: Planning & Conducting the ‘Process Approach’ Audit – The Responsibilities & Activities  第4章: 規劃欲執行”過程導向”稽核–責任與活動 Approach: AL Based Presentation
1015 – 1030	«     Tea Break  早茶
1030 – 1230	«     Chapter 4: Planning & Conducting the ‘Process Approach’ Audit – The Responsibilities & Activities (Continued)  第4章: 規劃欲執行”過程導向”稽核–責任與活動 Approach: AL Based Presentation
1230 – 1330	«     Lunch  午餐
1330 – 1430	«     Chapter 5: Audit Checklist  第五章: 稽核查檢表 Approach: AL Based Presentation
1430 – 1515	«     Exercise 4: Audit Checklist Preparation  練習4 : 準備稽核查檢表 –        Team formation by Tutor-in-charge –        Appointment of Team Leader –        Team Discussion
1515 – 1530	«     Tea Break  午茶
1530 – 1800	«     Exercise 4: Audit Checklist Preparation (Continued)  練習4 : 準備稽核查檢表 –        Team Discussion –        Document results of team discussion using flip charts/whiteboard/LCD –        Presentation by each group’s Team Leader (group members shall support presentation, where necessary) –        Tutor-in-charge summarized accordingly
1800	«     End of Day 3 Training  第三天訓練結束

 

 

 DAY 4              0830 – 1800 Hours

TIME	SUBJECT  課程內容
0830 – 0900	«     Daily Course Recapitulation & Students Feedback  每日課程複習與學員回饋 –        Recapitulation of previous day training program against training objectives –        Students feedback for continual improvement on training approach
0900 – 1015	«     Chapter 6: Corrective Action Request and Audit Reporting 第6章: 矯正措施通知單與稽核報告 Approach: AL Based Presentation
1015 – 1030	«     Tea Break  早茶
1030 – 1230	«     Exercise 5: Audit Findings and Corrective Action Request 練習5 : 稽核發現與矯正措施通知單 –        Team formation by Tutor-in-charge –        Appointment of Team Leader –        Team Discussion
1230 – 1330	«     Lunch  午餐
1330 – 1515	«     Exercise 5: Audit Findings and Corrective Action Request練習5 : 稽核發現與矯正措施通知單 –        Team Discussion
1515 – 1530	«     Tea Break 午茶
1530 – 1700	«     Exercise 5: Audit Findings and Corrective Action Request (Continued) 練習5 : 稽核發現與矯正措施通知單 –        Document results of team discussion using flip charts/whiteboard/LCD –        Presentation by each group’s Team Leader (group members shall support presentation, where necessary) –        Tutor-in-charge summarized accordingly
1700 – 1800	«     Chapter 7: Certification, Registration and Accreditation 第7章 : 驗證,登錄與認證 Approach: Tutor Led Discussion
1800	«     End of Day 4 Training  第四天訓練結束

 

 

DAY 5              0830 – 1600 Hours

TIME	SUBJECT  課程內容
0830 – 0900	«     Daily Course Recapitulation & Students Feedback  每日課程複習與學員回饋 –        Recapitulation of previous day training program against training objectives –        Students feedback for continual improvement on training approach
0900 – 1030	«     Exercise 6: Conduct of Audit & Audit Reporting Role Plays 練習6 : 執行稽核與稽核報告角色扮演 –        Team formation by Tutor-in-charge –        Appointment of Team Leader –        Team Discussion
1030 – 1045	«     Tea Break 午茶
1045 – 1245	«     Exercise 6: Conduct of Audit & Audit Reporting Role Plays (Continued) 練習6 : 執行稽核與稽核報告角色扮演 –        Document results of team discussion using flip charts/whiteboard/LCD –        Presentation by each group’s Team Leader (group members shall support presentation, where necessary)
1245 – 1345	«     Lunch 午餐
1345 – 1415	«     Exercise 6: Conduct of Audit & Audit Reporting Role Plays (Continued) 練習6 : 執行稽核與稽核報告角色扮演 –        Presentation by each group’s Team Leader (group members shall support presentation, where necessary) –        Tutor-in-charge summarized accordingly
1415 – 1445	«     Chapter 8: IRCA Certification Scheme for Auditors of Management Systems 第8章 :  IRCA管理系統之稽核員登錄計畫
1445 – 1500	«     Tea Break 午茶
1500 – 1600	«     Course Summary & Preparation for Examination 課程結論與準備考試 –        Conclusion of 5 days training program against training objectives –        Briefing of exam format –        Fill up Course Survey Form by respective delegates
1600	«     End of Training  所有訓練結束
2 hours duration	«     Paper Examination (MUST conduct on the Day 5 of training) Refer to IQCS-QMSLA-22 CQI and IRCA Examination Guideline. Important Note: Tutor shall ensure candidate sitting for the examination comply with CQI and IRCA Examination Regulations. 筆試（必須於訓練第5天舉行） 請參閱 IQCS-QMSLA-22 CQI 及 IRCA 考試指引。 重要注意：講師應確保應考者遵守CQI及IRCA考試規定。
	«     OR 或
2 hours & 15 minutes duration	«     SARAS Examination (within 30 days from the training end date) Refer to IQCS-QMSLA-22 CQI and IRCA Examination Guideline. Important Note: Tutor shall ensure candidate sitting for the examination comply with CQI and IRCA Examination Regulations.   SARAS 考試（訓練結束日起 30 天內） 請參閱 IQCS-QMSLA-22 CQI 及 IRCA 考試指引。 重要注意：講師應確保應考者遵守CQI及IRCA考試規定。

 

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